Flavour goes like this.

Dispute resolution

1. The EU Commission provides a platform for online dispute resolution on the Internet following this link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for out-of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved. More information is available here: https://ec.europa.eu/consumers/odr .

2. The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.